AIVA — AI agent for business, voice AI

Aiva

Voice AI Consulting for production, not demos

Consulting for teams building or already operating voice agents that need to bring architecture, latency, and dialogue quality up to production grade.

The service fits teams that already launched a voice agent or are preparing a rollout and want to reduce risks around architecture, latency, integrations, and dialogue quality.

We join as a practical engineering team and help bring the voice pipeline to a working level: fixing system issues in prompts, orchestration, telephony, monitoring, and operations.

600-900 ms

Target TTFB for live dialogue

Voice stack

Work with modern voice stacks

SIP + CRM

Telephony and process integrations

Audit -> Prod

From diagnosis to rollout

What we review first

We audit the full chain, not just one component

Audit

Voice stack architecture

We review STT, LLM, TTS, orchestration, streaming, and the reasons why the agent sounds unnatural or unstable.

Audit

Latency and dialogue liveliness

We inspect TTFB, pipeline delays, interruptions, barge-ins, and bottlenecks across regions, models, and network calls.

Audit

Integrations and production processes

We check telephony, CRM, internal systems, escalation flows, and how the agent behaves under real production constraints.

Engagement format

Audit of an existing solution

Useful when an agent is already live but runs into quality, latency, scenario unpredictability, or integration complexity.

Engagement format

Targeted optimization

We can work on a specific issue: latency, prompt design, regressions, voice, monitoring, SIP, or interruption handling.

Engagement format

Knowledge transfer to your team

We run workshops and help build an internal practice for operating voice agents, not just closing isolated tickets.

Outcome

More natural dialogue pace

The team gets a more predictable agent response and tighter latency control in live voice scenarios.

Outcome

A clearer, more manageable voice stack

Architecture, models, and the pipeline are shaped around the real project constraints instead of a generic demo setup.

Outcome

Lower scaling risk

Quality control via metrics, tracing, and regression scenarios helps avoid expensive mistakes as volume grows.

How we work

A short cycle from audit to implementation

01

Diagnosis and goal setting

We capture quality, latency, security, on-premise, SLA, and integration constraints.

02

Audit and roadmap

We show exactly where quality is being lost, what slows the pipeline, and which fixes will matter first.

03

Implementation of selected blocks

We help with architecture, models, prompts, tests, monitoring, and integrations at the required depth.

04

Handover and support

We document decisions, transfer knowledge, and support the team in production when needed.

Discuss a voice project

If you already have a voice agent or are planning one, we can review the stack, risks, and next step without generic recommendations.