AIVA — AI agent for business, voice AI

Aiva

ParticipantInternet Initiatives Development Fund logo

Voice AI assistants for business

Reduce support costs by up to 40% and improve efficiency with smart voice bots and AI operators. AI telephony integration in 2 days without complex code.

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Call and talkto our AI right now

call+7 (499) 404-14-54

Aiva Console

Build your first AI agent

Launch a scenario, configure channels and start testing your agent — all in one interface.

Start building

Ready to automate your communications?

Fill out the form below to discover how AIVA voice AI can cut your support costs and lift sales effectiveness. AI agent for your business.

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Our contacts

mail

Write to us

hello@aiva.chat
phone

Our support team works from 9:00 to 18:00 Moscow time. We will reply within one business day.

Six roles, one reason to adopt voice AI

Every function has its own KPI. That is why we position AI calls not as generic automation, but as a concrete lever for revenue, product, operations, and customer experience.

CEO

Growth without bottlenecks

Voice AI recovers missed demand, speeds up lead handling, and helps scale revenue without scaling headcount at the same pace.

CFO

Unit economics for every call

Lower contact cost, higher answer rates, stronger conversion, and an effect you can measure in revenue, savings, and ROI.

Operations

A stable process at any volume

Reminders, confirmations, reactivation, and routing stop depending on manual bandwidth and start running predictably at scale.

Product

Voice as a product interface

AI does more than deliver information: it qualifies, collects data, guides choice, and moves the customer toward the next action.

Head of Sales

More handled leads without loss

The AI assistant answers first-touch requests, qualifies customers, and hands sales a better-prepared pipeline while the team stays focused on closing deals.

Head of Customer Experience

Consistent service in every interaction

Customers get timely, relevant communication: fewer missed touchpoints, stronger trust in the service, and higher loyalty.

Need help launching or choosing the right AI workflow?

Call us at 84994041454, explain your use case, and our manager will listen to your needs and call you back.

and we will help you choose the right voice or text agent for your use case.

Three situations where missed calls turn into lost revenue

Night calls when the contact center is offline

A prospect calls after hours, gets no answer, and goes to whoever replied first. The AI agent picks up immediately, handles first questions, qualifies the lead, and logs the contact in CRM for follow-up.

A caller cannot get through to cancel an appointment

A customer tries to cancel a booking, cannot reach the contact center, and then simply does not show up. The AI agent answers immediately, processes the cancellation or reschedule, and helps free the slot before it turns into lost revenue.

Peak traffic during campaigns and promotions

Customers respond to an ad campaign or promotion, call in, and spend minutes waiting on hold while intent cools down. The AI agent answers instantly, handles the first wave of demand, and keeps marketing traffic from stalling in the queue.

Products for communication automation

Inbound call handling with an AI operator

AIVA’s AI operator handles every inbound call, answers complex customer questions, and books appointments without any waiting on the line. Call automation runs 24/7.

calendar_month

Confirm or reschedule appointments

Beauty salons, clinics, spas, and barbershops.

edit_note

Capture details and preferences

Beauty salons, clinics, spas, and barbershops.

notifications

Send visit reminders

Beauty salons, clinics, spas, and barbershops.

+7 (499) 404-14-54

Call and test the

AI operator

Audio samples

5 recordings

Programming course booking

4:39

Car service booking

6:07

Clinic booking

0:55

Dental appointment booking

1:08

Beauty salon booking

1:06

Outbound calls with voice AI

Large-scale campaigns, NPS surveys, and order confirmations under your company brand. Contact-center automation for scalable sales.

Scalable outreach with AIVA

AIVA can place thousands of calls at once while strictly following your sales script. Ideal for NPS surveys, order confirmations, and cold outreach.

trending_upVolume

> 5,000

Calls per day

scheduleSavings

-50%

Manager time saved

Audio samples

4 recordings

Order confirmation

2:18

Post-visit NPS call

1:53

Payment reminder

2:18

Lead qualification

2:29

Text AI widget for your website with an AI operator

A voice and text AI assistant directly in the browser. It keeps visitors engaged, answers product catalog questions, and helps complete an order without a manager. The virtual operator works around the clock.

Retention

45%

Increase in time spent on the site

Availability

24/7

Works even while your office sleeps

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AIVA

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A single workspace for all text channels

AIVA combines Telegram, WhatsApp, website chat, and social channels into one shared feed. AI agents handle routine requests 24/7, and a human operator can jump in at any point without losing context.

forum

All chats in one interface

No switching between messengers.

smart_toy

24/7 AI handling

Fast replies and request qualification.

support_agent

Operator takeover

Join in one click inside the same window.

history_toggle_off

Context stays intact

History, files, and order details are preserved.

Omnichannel support without losing context

Telegram, WhatsApp, website chat, and social channels in one flow.

View demo

Unified inbox

TelegramWhatsAppWebsite
TG

Hello, where is my order #14582 and can I change the delivery address?

AI

Your order is on the way, delivery is tomorrow from 10:00 to 14:00. The address can be changed until 18:00. Would you like to confirm the new address?

Yes, and I also need a reconciliation statement for last month.

person
AI

I’m passing this to a specialist. The operator already sees the conversation history and will join this same chat.

OP

Anna has joined the conversation. I updated the delivery address and will send the reconciliation statement here in 5 minutes.

Customer history
Order card
Conversation files

Ways to work with Aiva

SaaS

Suited for startups and small/medium businesses that need a fast launch without managing infrastructure.

Cost

8-25 RUB/min

  • Billing: Prepaid packages from 100 to 100,000 minutes
  • Integration cost: on request
  • Per-second billing
  • Validity: 30 days for Start, 180 days for all other packages
  • Larger packages reduce the minute cost

On-premise

Deployment on your servers for full data control. A fit for large enterprises and government.

Cost

$75,000

  • Integration cost: Included
  • Full data control
  • High security
  • Data residency
  • Source code transfer and IP rights

White label

A fully branded solution under your brand. Ideal for integrators and agencies.

Cost

$0.05/min + LLM token costs

  • Billing: Per-second billing
  • Integration cost: from $1M RUB equivalent
  • Your brand
  • API integration
  • Customization

Minute packages

The SaaS model includes six prepaid packages from 100 to 100,000 minutes. The larger the package, the lower the cost per minute.

PackageMinutesCost per minuteBilling rulePackage costValidity
Start package100 minutes25.00 RUB/minper second2,500 RUB30 days
Package XS1,000 minutes21.00 RUB/minper second21,000 RUB180 days
Package S5,000 minutes15.00 RUB/minper second75,000 RUB180 days
Package M10,000 minutes11.00 RUB/minper second110,000 RUB180 days
Package L50,000 minutes9.00 RUB/minper second450,000 RUB180 days
Package XL100,000 minutes8.00 RUB/minper second800,000 RUB180 days

Ready to cut costs with AI telephony?

Request a free telephony audit. We will estimate the savings and propose an AIVA AI agent rollout scenario within 24 hours.

Implementation stages

From the first call to production operation of the AI agent

handshake

Discovery

We learn your business, fill out the stage-one questionnaire with you, show the solution and define the priority scenario: inbound calls, order confirmation or consultations. The goal is to find where AI creates the highest impact.

smart_display

Demo

We run a focused demo around your priority scenario and review how the future flow should work. This helps align expectations before agreement, integrations, and launch.

contract

Agreement and kickoff

We align terms, timeline and budget. Once the integration is approved, the project officially starts.

description

Technical scope

We document dialogue scenarios, define call-handling logic and capture requirements. We also request the data, examples, and materials needed for the demo and the next implementation stage. The output is an agreed technical scope with clear success criteria.

database

Data collection

We review your stack: CRM, telephony, product catalog and service data. We map data sources, ownership and integration points.

hub

Architecture

We design the interaction between the AI agent, CRM, telephony and product data. We identify what must be real-time, what can be cached and where blockers exist.

code

Development

We configure the AI agent, build the knowledge base and connect integrations. Real call transcripts are used to shape prompts so the agent speaks your business language.

bug_report

Testing

We run test calls, review dialogues and monitor the agent. Edge cases such as missing inventory, substitutions and handoff to a human are refined before launch. We then launch the agent on a limited scenario with real traffic and collect early metrics: answer rate, conversion, dialogue quality and ROI.

trending_up

Scale-up

We connect the full call flow and expand scenarios: product selection, sales and service. Metrics are monitored continuously and quality improves over time.

Useful articles and insights

Explore the latest trends in AI telephony and business-process automation. Learn how voice AI is changing business communications.

How to build realtime voice AI that sounds like a real conversation

Core idea: in realtime voice AI, quality is defined not only by the words in the answer. Response speed, pauses, interruptions, failure recovery, and how naturally the system conducts a live conversation matter just as much.

How voice AI is changing business communications

We explore how artificial intelligence transforms the way companies interact with customers and optimize business processes.

Save up to 60% on customer support with an AI agent

Learn how phone-call automation powered by AI agents helps companies dramatically reduce contact-center costs.

Implementing AI telephony: a step-by-step guide

Practical advice on integrating voice AI agents into your infrastructure and configuring efficient customer communication scenarios.

Aiva: how voice AI helps businesses stop losing leads and reduce operator workload

If your business depends on inbound calls and chats, you have probably seen the same pattern over and over: some customers never get through, some wait too long for an answer, managers burn out, and data about leads and deals is pushed into the CRM manually. The result is lost sales and lower service quality. We built a platform that solves this cluster of problems without requiring a large contact center.

Ready to automate your communications?

Fill out the form below to discover how AIVA voice AI can cut your support costs and lift sales effectiveness. AI agent for your business.

chat

Our contacts

mail

Write to us

hello@aiva.chat
phone

Our support team works from 9:00 to 18:00 Moscow time. We will reply within one business day.